Frequently Asked Questions
We cater to a variety of businesses like the convenient store industry, hotel and motel industry, beverages industry, retail and e-commerce industries.
PCI (PCI DSS) stands for Payment Card Industry Data Security Standard. PCI compliance refers to the technical and operational standards that businesses follow to secure and protect credit card information transmitted through payment transactions. Yes, ours is a PCI-compliant online payment gateway service.
Yes, we encourage low-volume merchants and entrepreneurs. We provide you the lowest payment processing rates. Please visit www.rtngateway.com to see what your options are or get in touch with our customer support team.
We give a pay-as-you-go option. You only pay per transaction, we charge no monthly fees.
Funds are usually deposited in your bank account two business days after the transaction is completed.
You need a merchant account to receive credit/debit card payments from customers for every purchase made. The payment gateway collects and deposits funds in the merchant account, which works like a holding account before funds are deposited in the merchant’s bank account. E-commerce store owners can only charge customers through merchant accounts as only merchant accounts are allowed for credit/debit card payment processing.
RTN Pay provides the payment gateway users with a merchant account. Need help with setting up your Merchant Account? Please contact our support at 1-855-396-1776
You can update account details by filling out an online form. To learn more, please contact our customer support team.
Yes, every successful transaction can be refunded back to the customer's account. Please fill up a refund request form available at rtngateway.com and we will process your request without delay. It might take a maximum of 7 working days for the refund process to be completed.
No, you avail the benefit of zero charges for refunds through rtnpaymentgateway.
All monthly statements can be viewed in the merchant dashboard of rtngateway.com or on the mobile app of RTN Pay. Please log into your merchant dashboard with your login credentials and click on Statements.
Our payment gateway constantly upgrades equipment, software as soon as updates are released. With excellent server maintenance, we prevent technical issues or delays that could result in customer refunds or loss for the merchant. We take steps to protect your business and customers against fraud by complying to the industry's most stringent security standards. Customer service representatives are available 24x7 with live support to promptly address merchant's concerns.
Pricing Plan
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Sales quotation
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